Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several products that are exempt from being returned:

-soil

-nutrients

-LIQUID

-lamps/bulbs

-ANY OPENED PRODUCTS

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. 

All returns are subject to 15% processing / restocking fee

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or missing refunds (if applicable)

PLEASE CONTACT US IF YOUR REFUND HAS NOT BEEN RECIEVED AFTER 10 BUISNESS DAYS.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@midwestgrowco.com 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items CAN NOT be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@midwestgrowco.com and send your item to: Midwest Grow Co, 115 Eaglet Cove, Paducah KY 42003, United States.

Shipping
To return your product, you should mail your product to: Midwest Grow Co, 115 Eaglet Cove, Paducah KY 42003, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All orders subject to 15% restocking and processing fee

STACK!T 28 Clip Stainless Steel Drying Rack *****

Tyson · 17 days ago

So I originally tried to cancel my order and try to use a different drying solution. When I found out the order already shipped I decided to keep the rack and try it. I must say this drying rack was able to handle my 28 branches with ease. The plant was 95% trimmed before hanging. The rack hung well in a 3x3 and allowed the rack to spin for inspection. Being able to spin means it is on a single hanging point that could cause balancing issues. Long story short, I am glad I made the decision to keep and use the rack. This was mainly influenced by the return policy requiring a restock fee. I am planning on buying more! The rack worked awesomely and is heavier than expected. I would highly recommend this for the small home grow space.

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Carolyn · January 21, 2024 *****

Amazing product for amazing price

From now on, I will be ordering all my Advanced Nutrients products from Midwest Grow! Not only was the price AMAZING, the shipping was quick and product received in great condition!

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Richard · October 4, 2023 ExHale 365 Self Activated CO2 Bag

Love this product Double my yield, Second time I ordered this product and not Disappointed will Definitely will be ORDERING AGAIN AND AGAIN GREAT STUFF

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