Shipping policy
Shipping Policy
Last updated: July 17, 2026
At Midwest Grow Co., we work hard to process and ship orders promptly while making sure products are packaged safely.
Order Processing
Most orders are processed and shipped within 1–2 business days.
Business days are Monday through Friday, excluding holidays and days when our store is closed. Orders placed on weekends or holidays will begin processing on the next business day.
During sales, holidays, severe weather, or periods of unusually high order volume, processing may take slightly longer.
Estimated Delivery Time
Most orders arrive within approximately 3–5 business days after shipment.
Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, carrier delays, weather, holidays, product availability, and other circumstances outside our control.
Shipping Carriers
We use multiple shipping carriers and select the most appropriate carrier based on the order’s destination, package size, weight, and shipping method.
Your order may be shipped through carriers such as UPS, FedEx, or the United States Postal Service.
Tracking Information
When your order ships, tracking information will be sent to the email address or phone number provided during checkout.
Please allow up to 24 hours for the carrier’s tracking system to update after you receive your shipping confirmation.
Heavy, Oversized, and Special-Handling Products
Some large, heavy, fragile, or oversized products may require additional handling, separate shipments, freight delivery, or additional shipping charges.
If an order requires an additional charge or special delivery arrangement that was not calculated during checkout, we will contact you before shipping the order.
Some products may be restricted to local pickup due to their size, weight, manufacturer restrictions, or shipping limitations. Any known restrictions will be displayed on the product page whenever possible.
Multiple Shipments
Orders containing multiple products may be shipped in separate packages or from different locations. Packages may arrive on different days, and separate tracking numbers may be provided.
You will not be charged additional shipping solely because we divide an order into multiple shipments.
Local Pickup
Local pickup may be available at our Paducah, Kentucky retail store for eligible orders.
Please wait until you receive confirmation that your order is ready before coming to the store. Bringing your order confirmation and identification may be required when picking up your order.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Midwest Grow Co. is not responsible for delays, failed deliveries, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.
Damaged Packages
Please inspect your order as soon as it arrives.
If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Please include:
- Your order number
- A description of the problem
- Photographs of the product
- Photographs of the shipping box and packaging
- A photograph of the shipping label
Please keep the product, box, and all packaging materials until the issue has been resolved. The shipping carrier may require these materials when reviewing a damage claim.
Do not discard damaged products or packaging before contacting us.
Missing or Lost Packages
If tracking shows that a package is still in transit beyond the estimated delivery period, please contact us so we can help review the shipment.
If tracking shows the package as delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask other household members or neighbors.
- Allow one additional business day, as some carriers mark packages delivered before the final drop-off.
- Contact the shipping carrier using the tracking number.
After completing these steps, contact Midwest Grow Co. and we will assist with the available carrier claim process.
Carrier investigations and claims may take time to complete. Refunds or replacement shipments for packages marked as delivered are not guaranteed and will depend on the results of the carrier’s investigation.
Delivery Delays
Midwest Grow Co. is not responsible for delays caused by shipping carriers, severe weather, natural disasters, transportation disruptions, incorrect addresses, holidays, or other circumstances outside our reasonable control.
We will always make a reasonable effort to help customers locate delayed shipments.
Order Changes and Cancellations
Please contact us immediately if you need to change or cancel an order.
We will make every reasonable effort to accommodate the request, but orders that have already been processed, packed, or shipped may not be changed or canceled.
Returns
Shipping policies and return policies are separate. Eligibility for returns, refunds, exchanges, and return-shipping responsibilities is explained in our Return Policy.
Original shipping charges are generally nonrefundable unless the order was incorrect, defective, or damaged due to an error by Midwest Grow Co.
Contact Us
Questions about an order or shipment can be directed to:
Midwest Grow Co.
Paducah, Kentucky
Email: bob@midwestgrowco.com
Phone: 270-201-2355
